The influence of technological information capabilities on records management practices in The Local Government Training Institute in Tanzania: The moderating role of transformational leadership

Jacquiline Daniel John; Yohana Arsen Rutaba

doi:10.51867/ajernet.7.2.19

Authors

Jacquiline Daniel John The Local Government Training Institute, Tanzania https://orcid.org/0000-0003-3013-6227
Yohana Arsen Rutaba The University of Dodoma, Tanzania https://orcid.org/0000-0002-7798-2976

DOI:

https://doi.org/10.51867/ajernet.7.2.19

Keywords:

Local Government Training Institutions, Record Management Practices, Technological Information Capabilities, Transformational Leader, Tanzania

Abstract

This study examines the influence of technological information capabilities and transformational leadership on records management practices. This study is guided by resource orchestration theory. Using a quantitative cross-sectional design, the target population in this study comprises staff members of The Local Government Training Institute in Tanzania, with a specific focus on administrators, lecturers, and records officers who interact with or oversee records management systems. The sample size was determined using Yamane's formula; this yielded a sample size of approximately 200 respondents. The data was collected using a questionnaire and was analyzed through Structural Equation Modeling (SEM). Data was collected using a structured questionnaire developed on the basis of observed variables identified for each latent construct. The data analysis process follows three stages: descriptive statistics such as means, standard deviations, and frequencies. Linear regression within the SEM framework was used to test hypothesized relationships among latent variables of the study. The study opted for stratified sampling, and the respondents were specifically selected from The Local Government Training institute. Findings of the study revealed that TIC significantly enhances RMP by improving accuracy, accessibility, compliance, and timeliness. TL also exerts a positive independent effect on RMP by motivating staff, promoting innovation, and fostering accountability. Moreover, TL moderates the relationship between TIC and RMP, demonstrating that technological investments yield stronger outcomes when supported by visionary and empowering leadership. The study concludes that effective records management requires both robust technological systems and leadership that cultivates a culture of digital adoption and continuous improvement. The study recommends simultaneous investment in ICT infrastructure and leadership development to strengthen institutional governance, transparency, and service delivery.

Downloads

Download data is not yet available.

References

Abdul Sahid, A., Amirullah, I., Khaeriyah, K., Natsir, N., & Syafaruddin, S. (2023). Transformational leadership in organizational change. International Journal of Economics and Management Research, 2(2), 172-177. https://doi.org/10.55606/ijemr.v2i2.110 DOI: https://doi.org/10.55606/ijemr.v2i2.110

Abella, J. (2025). Records management practices and organizational performance in a private university. Asia Pacific Journal of Management and Sustainable Development, 13(1), 21-27. https://doi.org/10.70979/jvih2074 DOI: https://doi.org/10.70979/JVIH2074

Aditya, A., Roby, S., & Giovanni, J. (2024). The influence of transformational leadership and work motivation on employee performance with information technology adoption as a moderating variable. Jurnal Manajemen Sains Dan Organisasi, 5(1), 21-31. https://doi.org/10.52300/jmso.v5i1.13206 DOI: https://doi.org/10.52300/jmso.v5i1.13206

Adu, K. K. (2020). The nexus between records management and perceived corruption in sub-Saharan Africa. Journal of Financial Crime, 28(1), 268-283. https://doi.org/10.1108/JFC-07-2020-0134 DOI: https://doi.org/10.1108/JFC-07-2020-0134

Ahmed, E., Kilika, J., & Gakenia, C. (2021). The conceptualization of dynamic resource orchestration framework as an anchor for organizational resilience. International Journal of Research in Business and Social Science, 10(7), 53-61. https://doi.org/10.20525/IJRBS.V10I7.1419 DOI: https://doi.org/10.20525/ijrbs.v10i7.1419

Ahmed, M. H., Bogale, A. D., Tilahun, B., Kalayou, M. H., Klein, J., Mengiste, S. A., & Endehabtu, B. F. (2020). Intention to use electronic medical record and its predictors among health care providers at referral hospitals, north-West Ethiopia, 2019: Using unified theory of acceptance and use technology 2 (UTAUT2) model. BMC Medical Informatics and Decision Making, 20(1), 207. https://doi.org/10.1186/S12911-020-01222-X DOI: https://doi.org/10.1186/s12911-020-01222-x

Andersen, J. (2023). Green resource orchestration: A critical appraisal of the use of resource orchestration in environmental management research, and a research agenda for future study. Business Strategy and the Environment, 33(2), 1324-1340. https://doi.org/10.1002/bse.3433 DOI: https://doi.org/10.1002/bse.3433

Ariffin, R. H. B., Vaughan, R. N., & Wicaksono, F. (2025). Innovating inactive records management for local bureaucratic reform: A case study of Kiaracondong sub-district. Aplikatif, 4(3), 378-392. https://doi.org/10.59110/aplikatif.v4i3.700 DOI: https://doi.org/10.59110/aplikatif.v4i3.700

Ashari, R. P., Putri, M., S. B., Aulia, F., M. A., Nurisa, N., & Anshori, M. I. (2024). The role of transformational leadership in improving innovative employee performance. 1(2), 94-103. https://doi.org/10.61132/jimakebidi.v1i2.78 DOI: https://doi.org/10.61132/jimakebidi.v1i2.78

Asiaei, K., Rezaee, Z., Bontis, N., Barani, O., & Sapiei, N. S. (2021). Knowledge assets, capabilities and performance measurement systems: A resource orchestration theory approach. Journal of Knowledge Management, 25(8), 1947-1976. https://doi.org/10.1108/JKM-09-2020-0721 DOI: https://doi.org/10.1108/JKM-09-2020-0721

Asnawi, N. S., Kadir, I. K. A., & Yunus, A. M. (2025). The interrelationship between records management and big data: Challenges, opportunities, and future directions. 15(1), 71-81. https://doi.org/10.24191/jikm.v15i1.4536 DOI: https://doi.org/10.24191/jikm.v15i1.4536

Asogwa, B. E. (2012). The challenge of managing electronic records in developing countries. Records Management Journal, 22(3), 198-211. https://doi.org/10.1108/09565691211283156 DOI: https://doi.org/10.1108/09565691211283156

Baía, E. P., Ferreira, J. J., & Rodrigues, R. G. (2020). Value and rareness of resources and capabilities as sources of competitive advantage and superior performance. Knowledge Management Research & Practice, 18(3), 249-262. https://doi.org/10.1080/14778238.2019.1599308 DOI: https://doi.org/10.1080/14778238.2019.1599308

Bals, L., Huang, F., Tate, W. L., & Rosca, E. (2023). Creating social value at the bottom of the pyramid: Elaborating resource orchestration via social intermediaries. Journal of Business Research, 166, 114209. https://doi.org/10.1016/j.jbusres.2023.114209 DOI: https://doi.org/10.1016/j.jbusres.2023.114209

Basurto, R., Aguilar Muñoz, J. A., Rodríguez, J., Quezada Nuñez, A. R., & Campo Saransig, D. A. (2025). Transformational leadership: Its effect on corporate culture from a comparative perspective. Studies and Perspectives, 5(1), 99-113. https://doi.org/10.61384/rca.v5i1.826 DOI: https://doi.org/10.61384/r.c.a..v5i1.826

Bobadilla Quinteros, J. L., Rodriguez Figueroa, J. J., Seminario Carbonel, J. L., & Cabrera Chaupin, S. A. (2024). Optimization of document management in public universities: Strategies and technologies to improve administrative processes. Nanotechnology Perceptions, 20(3), 961-975. https://doi.org/10.62441/nano-ntp.vi.3721 DOI: https://doi.org/10.62441/nano-ntp.vi.3721

Daniel, J., & Ndumbaro, F. (2022). A descriptive study of infrastructure capabilities for digital records preservation among selected public institutions in Tanzania. University of Dar es Salaam Library Journal, 16(2), 139-160. https://doi.org/10.4314/udslj.v16i2.10 DOI: https://doi.org/10.4314/udslj.v16i2.10

Dootson, P., Tate, M., Desouza, K. C., & Townson, P. (2021). Transforming public records management: Six key insights. Journal of the Association for Information Science and Technology, 72(5), 643-648.

https://doi.org/10.1002/asi.24429 DOI: https://doi.org/10.1002/asi.24429

Dos Santos, H. M., & Hedlund, D. C. (2024). Organizational culture in archives. Páginas A&B: Arquivos e Bibliotecas, 22, 53-72. https://doi.org/10.21747/21836671/pag22a4 DOI: https://doi.org/10.21747/21836671/pag22a4

Faizan, M., Riaz, N., & Saif, U. (2024). Transforming university records management: A comprehensive review of blockchain and self-sovereign identity applications. International Journal of Science and Research Archive, 11(2), 150-165. https://doi.org/10.30574/ijsra.2024.11.2.0514 DOI: https://doi.org/10.30574/ijsra.2024.11.2.0514

Farotimi, A. V., Adegoke, O., & Akeroro, O. (2023). Emerging role of information and communications technology in effective and efficient records management. Journal of Professional Secretaries and Office Administrators, 30(1), 27-38. https://doi.org/10.69984/jopsoa.v30i1.107 DOI: https://doi.org/10.69984/jopsoa.v30i1.107

Faupel, S., & Süß, S. (2019). The effect of transformational leadership on employees during organizational change: An empirical analysis. Journal of Change Management, 19(3), 145-166. https://doi.org/10.1080/14697017.2018.1447006 DOI: https://doi.org/10.1080/14697017.2018.1447006

Fitriyah, F. K., Zahari, A. I., Azhar, Z., & Zakaria, Y. (2024). Transformational leadership and organizational effectiveness: A systematic review of mediators, moderators, and sectoral variations. Labuan Bulletin of International Business & Finance, 22(2), 1-15. https://doi.org/10.51200/lbibf.v22i2.5866 DOI: https://doi.org/10.51200/lbibf.v22i2.5866

Franks, P. C. (2015). New technologies, new challenges: Records retention and disposition in a cloud environment. Canadian Journal of Information and Library Science, 39(2), 191-209.

https://doi.org/10.1353/ils.2015.0011 DOI: https://doi.org/10.1353/ils.2015.0011

Gunasekara, R. M., & Marasinghe, M. M. I. K. (2023). A case study on records management practices of the Open University of Sri Lanka. Sri Lanka Journal of Management Studies, 5(1), 45-60. https://doi.org/10.4038/sljms.v5i1.108 DOI: https://doi.org/10.4038/sljms.v5i1.108

Hentati, H., & Taktak, N. B. (2023). Unlocking technological capabilities to boost the performance of accounting firms. Journal of Accounting and Management Information Systems, 22(4), 631-656.

https://doi.org/10.24818/jamis.2023.04003 DOI: https://doi.org/10.24818/jamis.2023.04003

Hermawan, I., Sartono, & Hindrawati, G. (2021). Modal manusia pada industri fesyen melalui peran kepemimpinan dan kapabilitas teknologi informasi. Proceedings of SENTRINOV, 7(2), 28-38

Idowu, E. (2025). The role of ICT in enhancing organizational efficiency and competitiveness. Preprints, 2025, 1-18. https://doi.org/10.20944/preprints202506.0045.v1 DOI: https://doi.org/10.20944/preprints202506.0045.v1

Iwhiwhu, B. E. (2011). Electronic records management in Africa: Problems and prospects. In Handbook of research on electronic government in developing countries (pp. 161-185). IGI Global.

https://doi.org/10.4018/978-1-61520-847-0.ch011 DOI: https://doi.org/10.4018/978-1-61520-847-0.ch011

Jara Jiménez, M. M., Recalde Aguilar, L. M., Ruíz Contreras, J., Cadena Miranda, D. I., Jaramillo Vélez, R., & Ortega Méndez, Y. X. (2024). Organizational change management through transformational leadership. South Florida Journal of Development, 5(4), e3870. https://doi.org/10.46932/sfjdv5n4-019 DOI: https://doi.org/10.46932/sfjdv5n4-019

Kalifa, G. (2024). The role of transformational leadership in enhancing organizational innovation. International Journal of Financial, Administrative, and Economic Sciences, 3(8), 904-913. https://doi.org/10.59992/ijfaes.2024.v3n8p23 DOI: https://doi.org/10.59992/IJFAES.2024.v3n8p23

Kamatula, G. A. (2018). A framework for e-records in support of e-government implementation in the Tanzania public service. ESARBICA Journal, 37, 69-88. https://doi.org/10.4314/esarjo.v37i0

Kang'a, S., Muthee, V., Liku, N., Too, D., & Puttkammer, N. (2016). People, process and technology: Strategies for assuring sustainable implementation of EMRs at public-sector health facilities in Kenya. AMIA Annual Symposium Proceedings, 2016, 677-685

Kesuma, S. A., Risanty, & Putri, S. O. D. (2025). IT sophistication 2.0: Towards a comprehensive framework for assessing IT capabilities in the digital age. International Journal of Integrative Sciences, 4(6), 1165-1184. https://doi.org/10.55927/ijis.v4i6.318 DOI: https://doi.org/10.55927/ijis.v4i6.318

Khattak, S. I., Ali, M., Khan, M. A., Kakar, A. S., & Mehmood, M. A. (2024). Amplifying IT project success ratio: The role of transformational leadership, proactive behavior, and psychological empowerment. Engineering Economics, 35(3), 316-327. https://doi.org/10.5755/j01.ee.35.3.33394 DOI: https://doi.org/10.5755/j01.ee.35.3.33394

Li, L., Chen, L., Yan, J. K., Xu, C., & Jiang, N. (2023). How does technological opportunism affect firm performance? The mediating role of resource orchestration. Journal of Business Research, 166, 114093. https://doi.org/10.1016/j.jbusres.2023.114093 DOI: https://doi.org/10.1016/j.jbusres.2023.114093

Matlala, M. E., & Maphoto, A. R. (2023). Management of electronic records in the South African public sector. ESARBICA Journal, 41, 69-88. https://doi.org/10.4314/esarjo.v41i.6 DOI: https://doi.org/10.4314/esarjo.v41i.6

Matoli, R. S. (2025). Digital preservation: Methods and resources for protecting information in the digital era. 2890-2894. https://doi.org/10.38124/ijisrt/25jul1774 DOI: https://doi.org/10.38124/ijisrt/25jul1774

Matto, M. C. (2022). Records management and performance of procurement management units in Tanzania: A case study. Records Management Journal, 32(1), 75-95. https://doi.org/10.1108/RMJ-05-2021-0018 DOI: https://doi.org/10.1108/RMJ-05-2021-0018

Mendoza Arce, C. G., Camacho Gavilanes, J. A., Marquetti Nodarse, H., & Arce, E. (2024). The role of information and communication technologies in improving organizational competitiveness. Ciencia Latina Revista Científica Multidisciplinar, 8(6), 3439-3454. https://doi.org/10.37811/cl_rcm.v8i6.15102 DOI: https://doi.org/10.37811/cl_rcm.v8i6.15102

Mosweu, O., & Rakemane, D. (2020). The role of records management in ensuring good governance in Africa: Impediments and solutions. Journal of the South African Society of Archivists, 53, 103-123

https://doi.org/10.4314/jsasa.v53i1.8 DOI: https://doi.org/10.4314/jsasa.v53i1.8

Mukred, M., Yusof, Z. M., Alotaibi, F., Mokhtar, U. A., & Fauzi, F. (2019). The key factors in adopting an electronic records management system (ERMS) in the educational sector: A UTAUT-based framework. IEEE Access, 7, 35963-35980. https://doi.org/10.1109/ACCESS.2019.2904617 DOI: https://doi.org/10.1109/ACCESS.2019.2904617

Ndenje-Sichalwe, E., Ngulube, P., & Stilwell, C. (2011). Managing records as a strategic resource in the government ministries of Tanzania. Information Development, 27(4), 264-279. https://doi.org/10.1177/0266666911417026 DOI: https://doi.org/10.1177/0266666911417026

Pandey, P., & Pandey, M. M. (2015). Research methodology: Tools and techniques. Bridge Center

Pigola, A., Rezende da Costa, P., & de Souza Meirelles, F. (2024). Technological capabilities on business outcomes: Evidence from meta-analysis and fsQCA. Information Systems Management, 41(2), 125-142.

https://doi.org/10.1080/10580530.2024.2347528 DOI: https://doi.org/10.1080/10580530.2024.2347528

Rafoneke, T., & Mnjama, N. (2019). Records management practices at the National University of Lesotho. ESARBICA Journal, 38(1), 157-193. https://doi.org/10.4314/esarjo.v38i1.8 DOI: https://doi.org/10.4314/esarjo.v38i1.8

Savchenko, S., Prokofieva, K. A., & Reshetilova, O. M. (2024). Search for a model of office workflow optimisation for institutions, organisations and enterprises. Ukrainian Journal of Civil Engineering and Architecture, 6(24), 128-134. https://doi.org/10.30838/ujcea.2312.271224.128.1120 DOI: https://doi.org/10.30838/UJCEA.2312.271224.128.1120

Sayyadi Ghasabeh, M. (2021). Making an impact through information technology: Transformational leadership and technology implementation. International Journal of Applied Management Theory and Research, 3(2), 14-23. https://doi.org/10.4018/IJAMTR.2021070102 DOI: https://doi.org/10.4018/IJAMTR.2021070102

Shehata, A., & Mkadmi, A. (2024). Advancing digital archival practices in Oman: Challenges, opportunities, and prospects for the future. Journal of the Society of Archivists, 45(1), 1-17.

https://doi.org/10.1080/23257962.2024.2392098 DOI: https://doi.org/10.1080/23257962.2024.2392098

Singo, G., & Makgahlela, L. (2024). Records management practices to support administrative operations at the University of Venda in South Africa. Journal of the South African Society of Archivists, 57, 35-47. https://doi.org/10.4314/jsasa.v57i1.4 DOI: https://doi.org/10.4314/jsasa.v57i1.4

Suprayitno, S., Rahmi, R., & Sofiyani, Z. (2024). Imagining the future of records management: An analysis of the SRIKANDI in Indonesia through documentation studies. Proceedings from the Document Academy, 11(2), 1-15. https://doi.org/10.35492/docam/11/2/8 DOI: https://doi.org/10.35492/docam/11/2/8

Tekle, K. (2024). Barriers to effective electronic records management in public sector organizations in East Africa. African Journal of Information and Knowledge Management, 3(2), 45-55. https://doi.org/10.47604/ajikm.2733 DOI: https://doi.org/10.47604/ajikm.2733

Thomas, P. S. (2024). Influence of information culture on records management: A review of contemporary literature. East African Journal of Education and Social Sciences, 5(2), 34-39. https://doi.org/10.46606/eajess2024v05i02.0366 DOI: https://doi.org/10.46606/eajess2024v05i02.0366

Thurston, A. (1996). Records management in Africa: Old problems, dynamic new solutions. Records Management Journal, 6(3), 187-199. https://doi.org/10.1108/EB027096 DOI: https://doi.org/10.1108/eb027096

Tirastittam, P., Jermsittiparsert, K., Waiyawuththanapoom, P., & Aunyawong, W. (2020). Strategic leadership, organizational innovativeness and the firm supply performance: The mediating role of information technology capability. International Journal of Supply Chain Management, 9(2), 291-299.

Varadarajan, M. N., Rajkumar, N., Mohanraj, A., Delma, T., Mir, M. H., & Viji, C. (2024). Safeguarding digital archives with advanced strategies. Advances in Knowledge Acquisition, Transfer and Management Book Series, 279-310. https://doi.org/10.4018/979-8-3693-9616-2.ch013 DOI: https://doi.org/10.4018/979-8-3693-9616-2.ch013

Wamukoya, J. (2022). An overview of records management: The African experience. Comma, 2021(1), 31-47. https://doi.org/10.3828/coma.2021.5 DOI: https://doi.org/10.3828/coma.2021.5

Yusuf, M. Y., Kurniasih, D., & Setyoko, P. I. (2023). The record management: Upcoming challenges and key components to enhancing better public services. Jurnal Manajemen Pelayanan Publik, 7(1), 1-14. https://doi.org/10.24198/jmpp.v7i1.47337 DOI: https://doi.org/10.24198/jmpp.v7i1.47337

Zhang, Q. F. (2025). The role of transformational leadership in organizational innovation. International Journal of Education and Humanities, 18(1), 236-240. https://doi.org/10.54097/xb50z666 DOI: https://doi.org/10.54097/xb50z666