ICT adoption and supply chain performance in developing economies: A critical review of ERP implementation models and organizational outcomes

Andrew Oboth Okoth; Gerald Kisangala; Jarius Odawa

doi:10.51867/ajernet.7.3.7

Autores

Andrew Oboth Okoth Masinde Muliro University of Science & Technology, Kenya, Busitema University, Uganda https://orcid.org/0009-0003-1385-5374
Gerald Kisangala Masinde Muliro University of Science & Technology, Kenya, Busitema University, Uganda https://orcid.org/0009-0004-9997-4928
Jarius Odawa Masinde Muliro University of Science and Technology, Kenya https://orcid.org/0000-0002-1640-6879

DOI:

https://doi.org/10.51867/ajernet.7.3.7

Palavras-chave:

Developing Economies, Enterprise Resource Planning, ICT Adoption, Information Systems, Supply Chain Management

Resumo

Information and Communication Technologies (ICT) and Enterprise Resource Planning (ERP) systems are increasingly adopted by enterprises in developing economies to enhance operational efficiency and supply chain performance. Despite substantial investment, implementation outcomes remain mixed, with many organizations reporting limited performance gains. This critical review synthesizes scholarly literature on ICT adoption theories, ERP implementation models, and supply chain performance outcomes in developing-economy contexts. Using a structured narrative review methodology, we analyzed 65 unique scholarly sources, focusing on theoretical foundations, implementation approaches, critical success factors, and organizational outcomes. The review reveals that while technology acceptance models are well established, organizational readiness, user capability, and post-adoption dynamics remain insufficiently addressed. ERP value depends primarily on system integration, service quality, and human capacity rather than technology deployment alone, with critical success factors including top management support, organizational readiness, user training, change management, and contextual adaptation. The paper identifies significant research gaps in longitudinal performance evaluation, capability development mechanisms, and context-specific implementation models for resource-constrained environments. Building on these insights, the review advances actionable recommendations for key stakeholders. Enterprises are encouraged to adopt phased implementation strategies, allocate substantial resources to change management and user training, and invest in integration and analytics capabilities that link ICT to measurable supply chain improvements. SMEs should leverage cloud-based ERP solutions and targeted support programmes to reduce upfront costs and access implementation expertise. Policymakers are urged to strengthen enabling infrastructure, design financial and regulatory incentives that lower adoption barriers, and support public–private partnerships for skills development and local solution innovation. Researchers are called upon to undertake longitudinal, mixed-methods studies that unpack post-adoption dynamics and develop context-sensitive implementation frameworks for developing economies, particularly in East Africa.

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