Influence of Information and Communication Technology Usage on the Performance of Office Management Practices: A Case of the Tanzania Automotive Technology Centre, Tanzania

Amon Yotham; Ahmed  Kijazi

doi:10.51867/ajernet.5.4.32

Authors

Amon Yotham
proxydotto@gmail.com
Department of ICT and Mathematics, College of Business Education, Dar Es Salaam, Tanzania
Ahmed Kijazi Department of ICT and Mathematics, College of Business Education, Dar Es Salaam, Tanzania https://orcid.org/0000-0003-0001-5950

Keywords:

Decision-Making, ICT Usage, Office Management, Service Delivery

Abstract

This research aimed to assess how using Information and Communication Technology (ICT) affects the implementation of office management practices, at the Tanzania Automotive Technology Centre (TATC). The study focused on understanding ICTs impact on planning and decision-making processes and its contribution to service delivery, within the organization. By following a research positivist philosophy, Technology Acceptance Model (TAM) anchored this study. The study employed a descriptive research design. In order to collect numerical data, a structured survey was administered. The study population comprised 200 staff from the Tanzania Automotive Technology Centre. These included accounts technicians, mechanical engineers, electrical engineers, human resource office, supplier clerks and store department, duty officers, site managers/attendants, and operational staff. Both purposive and simple random samples were used to sample 134 staff from the study population. Purposive sampling was the most preferred one because it has been revealed to be efficient when only a few workers from particular population groups are available to provide primary data. The researchers analysed the data using software called SPSS for descriptive statistics and inferential analyses including linear regression. Results of the study found that ICT plays a significant role in improving planning decision-making and service delivery leading to better efficiency accuracy and speed. The regression analysis showed a strong positive connection between the use of ICT tools and enhanced performance in office operations accounting for 50.% of the variations The study concludes that ICT is crucial, in supporting efficient office administration at TATC by fostering transparency cooperation and innovation The suggestions propose improving information and communication technology (ICT) infrastructure while integrating data analysis tools and introducing platforms to boost productivity and enhance service quality even further. Additionally highlighted in the research is the importance of developing policies to endorse ICT integration and enhance data management and digital skills among staff to fully leverage the advantages of these technologies.

Dimensions

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