Evaluation of Common Employee Training Methods in Enhancing Performance at Tanzania Commercial Bank (TCB)

Abstract

This study evaluates the effectiveness of employee training methods at Tanzania Commercial Bank (TCB) in enhancing performance within the banking sector. Recognizing that a well-trained workforce is crucial for maintaining service quality and regulatory compliance, the research explores various training approaches, including on-the-job training, workshops, and e-learning. Guided by the human capital theory, which emphasizes internal resources as a source of competitive advantage, the study employed case study research design to gather insights. A sample size of 64 respondents was drawn from the population of 174 TCB employees, comprising both administrative and non-administrative officers. The sampling process utilized purposive sampling for administrative officers and simple random sampling for non-administrative officers to minimize bias. Data were collected through structured questionnaires and interviews and analyzed using descriptive analysis to establish the relationship between training methods and employee performance. Findings reveal that on-the-job training and workshops are the most effective methods, significantly improving employee skills and productivity. Conversely, e-learning platforms received lower satisfaction ratings, highlighting employees' preference for interactive and practical training methods. The study concludes that continuous investment in diverse training strategies is vital to address the evolving needs of employees in a competitive financial landscape. Recommendations include enhancing on-the-job training, expanding workshop offerings, and improving e-learning platforms to foster greater employee engagement and satisfaction.