Influence of ICT infrastructure on service delivery in Turkana County Government, Kenya

Jackson Etabo Lokaale; Collins Ochieng’ Obura; Lusire  Lumumba

doi:10.51867/ajernet.6.4.107

Authors

Jackson Etabo Lokaale Turkana University College, Kenya https://orcid.org/0009-0008-1629-9365
Collins Ochieng’ Obura Turkana University College, Kenya
Lusire Lumumba University of Embu, Kenya https://orcid.org/0000-0002-3891-9632

DOI:

https://doi.org/10.51867/ajernet.6.4.107

Keywords:

Adoption of e-Government, ICT infrastructure, Service Delivery, Turkana County Government

Abstract

E-government is the application of digital technologies, including ICT systems, networks, and online platforms, in the modernization of service provision to the public. It was initiated in the 1990s, and it tries to enhance efficiency, transparency, accountability, and responsiveness through automation of processes, lessening of bureaucracy, and increasing access of the citizen to information and services. When properly introduced, it improves resource management, boosts the confidence of the people, and is beneficial to the citizens, businesses, and civil society by providing them with more connected and trustful governance. This study aimed to establish the influence of ICT infrastructure on the adoption of e-government on service delivery in the Turkana County Government. It was anchored on the Diffusion of Innovation Theory. A descriptive survey design and correlation designs were employed, targeting 22 senior managers, 44 middle-level managers, 40 lower-level managers, and 545 technicians involved in the execution of e-government digital platforms. The sample size included 336 respondents; 230 technicians were chosen by simple random sampling, and 106 key informants (middle-level, senior, and lower-level management) were selected purposively. Data was collected using questionnaires, surveys, observations, interviews, and document reviews. The quantitative data were studied and evaluated through descriptive and inferential statistics (measures of central tendency, Pearson, regression analysis, ANOVA) and were represented in tables. The results showed that ICT infrastructure has a significant impact on service delivery, and through the regression analysis, a positive correlation was determined between the two (r=0.705, p-value=0.000). The regression analysis showed a regression coefficient of 0.563 and a p-value of 0.000. ICT infrastructure showed a regression coefficient of 0.563 and a p-value of 0.000. The researcher concluded that there was a positive and significant impact of ICT infrastructure on service delivery. The research recommended that the county government invest in consistent and stable internet services by collaborating with service providers to increase connectivity among all the sub-counties.

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Author Biography

Jackson Etabo Lokaale, Turkana University College, Kenya

A proactive public procurement professional using the acquired skills, experiences, and competences to help ease coordination of various activities in delivering a combination of inputs and outputs/outcomes for specified requirements in accordance with the Public Procurement and Asset Disposal Act 2015 [Rev. 2022], Public Procurement and Asset Regulations 2020, and other laws and policy documents that impact public procurement to meet the objectives of my employer and, better still, remain productive for my country, Kenya.

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