Evaluation of the Opportunities Presented by the Adoption of E-Government in Enhancing Local Government Authority Performance at Kinondoni Municipal Council in Tanzania

Nipael Hans; Mary Mohamed Rutenge

doi:10.51867/ajernet.5.4.38

Authors

Nipael Hans
napahance@gmail.com
Mzumbe University Dar es Salaam Campus College, Tanzania https://orcid.org/0009-0004-6363-397X
Mary Mohamed Rutenge Mzumbe University Dar es Salaam Campus College, Tanzania https://orcid.org/0000-0002-5649-7496

Keywords:

E-Government, LGA’s Performance, Social Service Delivery, Local Government, Kinondoni

Abstract

The study was done to assess the opportunities presented by e-government to improve local governance in KMC A sample of 78 respondents was drawn from 348 employees across various departments. The objective of the study was to determine how of e-government has improved performance of the local government. Five specific targets were examined where it was found adoption of e-government has significantly improved administrative efficiency and service delivery. Institutional and Resource Based View theories were used to give more explanations on the subject. A case study design was used in this study and data was collected using interviews, questionnaires and document review. Simple random sampling technique was used to obtain the non-administrative employees working from different departments of the KMC Office and purposive sampling method was be used in obtaining the administrative employees who are be the heads of departments of the KMC. Questionnaires, interview and documentary review are data collection methods which were used and analysis was carried out using Microsoft Excel and results were presented in the form of descriptive statistics. It was found that e-government improves the efficiency of social service delivery, improve accountability and transparency. Also it simplifies the decision-making process by improving information flow, allowing faster and more informed decision-making and improves information flow and data security. While e-government has improved communication and public service delivery, challenges such as outdated systems, financial constraints, technical issues, and legal and security concerns were identified as significant obstacles. In order to sustain its improvements there must be enough funding, provision of thorough training, the acquisition of sufficient resources, and the execution of efficacious change management tactics.

Dimensions

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