The Level of Accessibility of e-Feedback System Technology among Citizens of Temeke Municipal Council in Dar es Salaam, Tanzania

Shirrin Aziz Nanji; Mary Mohamed Rutenge

doi:10.51867/ajernet.5.4.31

Authors

Shirrin Aziz Nanji Mzumbe University, Tanzania https://orcid.org/0009-0008-2051-6000
Mary Mohamed Rutenge Mzumbe University, Tanzania https://orcid.org/0000-0002-5649-7496

DOI:

https://doi.org/10.51867/ajernet.5.4.31

Keywords:

Electronic Government System, E-feedback System, Accessibility of E-feedback System, Digital Skills on E-Feedback System

Abstract

The study sought to investigate effectiveness of e-feedback system among citizens of Temeke Municipal Council in Dar es Salaam, Tanzania. The specific objectives of the study were to evaluate level of accessibility of e-feedback system technology among citizens of Temeke Municipal Council, to assess the level of digital skills and its influence on e-feedback system usage among citizens of Temeke Municipal and to assess the level of motivation and its influence on the usage of e-feedback system among citizens of Temeke Municipal. The study was guided by decomposed theory of planned behaviour while conceptual framework was developed to indicate the relationship between independent variables and dependent variable. The study used explanatory research design while simple random sampling technique was used to select members of sample size who were 133 respondents from the target population of 199 people. Data were collected through questionnaire while data were analyzed using descriptive and multiple regression analysis with the aid of SPSS. The study found that there is low level accessibility of e-feedback system technology among citizens of Temeke Municipal Council since most of the citizens are not aware of the existence of the system while level of digital skills on e-feedback system among citizens of Temeke Municipality is low. The study concluded that to a large extent there is low usage of e-feedback system due to the low-level awareness of the existence of the system. It is recommended that the management of the organisation should conduct widespread public awareness campaigns to inform citizens about the existence and benefits of the e-feedback system at large.

Downloads

Download data is not yet available.

References

Abubakr, M., & Kaya, T. (2021). A comparison of E-government systems between developed and developing countries: Selective insights from Iraq and Finland. International Journal of Electronic Government Research (IJEGR), 17(1), 1-14. https://doi.org/10.4018/IJEGR.2021010101

Alliance for Affordable Internet. (2020). Affordability Report: Tanzania. Dar Es Salaam: Government Printers.

Alzahrani, L., Weerakkody, V., & Al-Karaghouli, W. (2018). Investigating the impact of citizens' trust toward the successful adoption of e-government: A multigroup analysis of gender, age, and internet experience. Information Systems Management, 35(2), 56-59.

https://doi.org/10.1080/10580530.2018.1440730

Aritonang, D. M. (2017). The impact of E-government system on public service quality in Indonesia. Technology Journal, 5(6), 67-69. https://doi.org/10.19044/esj.2017.v13n35p99

Blanc, D. Le. (2020). E-participation: A quick overview of recent qualitative trends. London: Cengage Learning.

CAG Report. (2023). CAG Report on the usage of eGov systems. Dar Es Salaam: Government Printers.

Kanimozhi, S., & Selvarani, A. (2019). Application of the decomposed theory of planned behavior in technology adoption: A review. International Journal of Research and Analysis Review, 6(2), 121-126.

Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64(7), 101-105. https://doi.org/10.1016/j.techsoc.2020.101400

Multama, I., Asniati, A., & Rahman, A. (2019). Analysis of the effect of E-government implementation on quality of information towards government-to-government (G2G). International Journal of Progressive Sciences and Technologies (IJPSAT), 10(2), 242-250. https://doi.org/10.4108/eai.12-11-2018.2288772

Munyoka, W. (2020). Electronic government adoption in voluntary environments: A case study of Zimbabwe. Information Development, 36(3), 414-437. https://doi.org/10.1177/0266666919864713

Owusu, A., Akpe-Doe, C. E., & Taana, I. H. (2022). Assessing the effectiveness of E-government services in Ghana: A case of the registrar general's department. International Journal of Electronic Government Research (IJEGR), 18(1), 1-23. https://doi.org/10.4018/IJEGR.289827

Pérez, M. R., Pontones-Rosa, C., & Núñez, M. (2020). The effects of e-government evaluation, trust, and the digital divide in the levels of e-government use in European countries. Technological Forecasting and Social Change, 154(7), 65-69. https://doi.org/10.1016/j.techfore.2020.119973

Rana, K. (2017). ICT integration in teaching and learning activities in higher education: A case study of Nepal's teacher education. Malaysian Online Journal of Educational Technology, 8(1), 36-47. https://doi.org/10.17220/mojet.2020.01.003

Solomon, E. M., & van Klyton, A. (2020). The impact of digital technology usage on economic growth in Africa. Utilities Policy, 67(6), 101-104. https://doi.org/10.1016/j.jup.2020.101104

Sulehat, N. A., & Taib, D. C. A. (2016). E-government information systems interoperability in developing countries. Journal of Business and Social Review in Emerging Economies, 2(1), 49-60. https://doi.org/10.26710/jbsee.v2i1.18

Taylor, S., & Todd, P. A. (2019). Understanding information technology usage: A test of competing models. Information Systems Research, 6(1), 144-176. https://doi.org/10.1287/isre.6.2.144

Tejedo-Romero, F., Araujo, J. F. F. E., Tejada, Á., & Ramírez, Y. (2022). E-government mechanisms to enhance the participation of citizens and society: Exploratory analysis through the dimension of municipalities. Technology in Society, 70(4), 101-108.

https://doi.org/10.1016/j.techsoc.2022.101978

UNESCO. (2017). Global Education Monitoring Report: Digital Skills for Life and Work. Paris: UNESCO Publisher.

URT. (2023). Temeke Municipal Council Citizens Complaints/Inquiries Report, 2023. Dar Es Salaam: Government Printers.

Viik, L., Nyman-Metcalf, K., Hannes Astok, Viiderfeld, T., Kaljur, K., & Püüa, M. (2019). Guidelines and Roadmap for full deployment of e-governance systems in Africa. Final Report. Dar Es Salaam: Government Printers.

Yonazi, J. (2013). Adoption of transactional level e-government initiatives in Tanzania. Dar Es Salaam: Clknet Research.